Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and where to go instead when your question is really for a bookmaker or a regulator. We publish research-based guides to betting sites not on GamStop for adults in the UK. We are a publisher, not a bookmaker, so we cannot see or change anything in your betting account.

Contact the editorial team

Use the contact form or the email address shown on this page or in the site footer, if one is displayed. We have not listed a phone number, postal address or live chat here, and we do not offer them. Please do not send passwords, full card numbers or identity documents to us. We will never need them.

A good message includes:

1. The page you are writing about, with its title or address.
2. What you read, and what looks wrong, unclear or missing.
3. Where you found a better source, if you have one, such as the bookmaker's own terms or a regulator's page.
4. The date you saw the information, because bonus terms and payment options change.

We do not publish a fixed reply time. We read what we receive, but we cannot promise an answer to every message.

What we can help with

• Corrections. If a bonus, payment method, wagering rule or withdrawal detail on our pages looks out of date, tell us. We review each report against the operator's published terms. Our facts were last checked on 1 October 2026.
• Questions about our guides. We can explain how we have described things such as wagering requirements, minimum qualifying odds, bonus cashout limits or KYC checks.
• Topic suggestions. Tell us if you want us to cover a sport, bet type or payment method in more depth.
• Business and editorial enquiries. Introduce your organisation and say what you have in mind. Commercial relationships do not decide our rankings, and commission cannot buy a higher position.

What we cannot do

Because we do not run any of the sites we review, we cannot:

• Release a delayed withdrawal or reverse a decision on your account.
• Recover funds, restore a closed account or force a bonus to be credited.
• Remove you from GAMSTOP or shorten an exclusion period.
• Give personal betting advice or tips for a specific wager.

Our reviews draw on researched and verified published information. We do not claim to have deposited, played or withdrawn at any site, and we cannot confirm how a particular payout will go for you.

Problem with a bookmaker? Start here

If you have a dispute about a withdrawal, a voided bet or bonus terms, follow this order:

1. Contact the operator's customer support and keep a record of dates, screenshots and reference numbers.
2. If the answer is unsatisfactory, use the operator's formal complaints procedure. Check its terms for how long it takes.
3. If it stays unresolved, look at the dispute route named in the operator's terms. This may be an alternative dispute resolution service or the licensing body it names.

Be aware that many sites not on GamStop hold overseas gambling licences rather than a UK Gambling Commission licence. That means the protections and complaint routes available to you can differ from those with a UK-licensed bookmaker. A site accepting British customers is not the same as being authorised by the UK Gambling Commission to serve them. Read the licensing and complaints sections of the terms before you deposit. Our guide to trusted non GamStop casinos in the UK covers how we look at licensing and trust.

If gambling is causing you harm

If betting is affecting your finances, mood or relationships, please talk to someone independent. GamCare runs the National Gambling Helpline on 0808 8020 133 (free, 24 hours) and offers live chat. Please check its website for current details. GAMSTOP is the free self-exclusion scheme for licensed sites in Great Britain, and gambling blocking software can add a further layer of protection on your devices. Deposit and loss limits and self-exclusion tools are available at most operators, and you can ask for them at any time.

Gambling should not be treated as a source of income or a way to solve money problems. You must be 18 or over to bet.

Corrections and how we handle them

When you report an error, we compare it with the operator's current published terms and, where it is confirmed, update the page. Where we cannot confirm a claim, we say so rather than guess. We separate three things on our pages: confirmed information, bookmaker advertising and unresolved questions. If you can point us to a source that settles one of the unresolved ones, we would be glad to hear from you.

Your privacy

We use the details you send only to reply to you and to improve our content. Share as little personal information as you need to. For more detail, see the privacy information linked from the site footer.

Thank you for helping us keep Betting Not On Gamstop accurate and useful.